Ttnavi · Canada
Privacy Policy
Last updated: August 25, 2026
This policy explains how Ttnavi Mountain Resort & Casino (“Ttnavi”, “we”, “us”) handles personal information when you use ttnavi.com or contact us about a stay, dining, an event, accessibility or the games salon.
Scope
This policy applies to personal information handled through this website and through direct guest communications with Ttnavi. It does not govern independent websites or services that may be linked from our pages.
Information you choose to provide
If you contact us by email or telephone, you may provide your name, contact details, preferred dates, party size, room or dining preferences, accessibility needs and the content of your message. The reservation and contact forms on this preview validate information in your browser but do not currently transmit or store the submitted details; use the published email address or telephone number to make a request.
Reservation and stay information
When a request is confirmed through guest services, we may handle information needed to administer the stay, such as guest names, reservation details, preferences, special requests, communications, transaction records and information required for safety or legal purposes. Payment requirements, if any, are communicated through the confirmed booking process and are not collected by the current website forms.
Technical information
Like most websites, hosting and security systems may record limited technical information such as IP address, browser and device type, requested pages, referring page, timestamps and security events. We use this information to operate, protect and troubleshoot the site and to understand aggregate performance.
Cookies and local storage
The site uses browser storage to remember your privacy choices and support core functions. Optional analytics or marketing technologies would be used only when connected, enabled and permitted by your saved choice. You can review or change these settings from the footer and read more in our Cookie Policy.
How we use information
We may use personal information to answer enquiries; prepare, confirm and manage reservations; deliver requested resort services; accommodate stated accessibility needs; communicate operational updates; maintain safety and security; prevent misuse or fraud; meet legal obligations; and improve guest service and website performance.
Consent and choices
We seek consent appropriate to the information and purpose, except where collection, use or disclosure is otherwise permitted or required by law. You may withdraw consent for future optional uses, subject to legal or contractual limits and reasonable notice. Withdrawing consent may affect services that require the information.
When information may be shared
We may disclose information to service providers supporting accommodation operations, payments, communications, IT, website hosting, security, professional advice or other requested services. We limit disclosure to what is reasonably needed for the service. Information may also be disclosed where permitted or required by law, during an emergency, to protect rights and safety, or in connection with a legitimate business reorganization. We do not sell personal information.
Processing outside Canada
Some service providers may process information outside Alberta or Canada. In that case, information may be subject to the laws and lawful access requirements of the place where it is processed. You may contact us to ask about our use of service providers.
Retention
We keep personal information only for as long as reasonably needed for the identified purpose, guest-service requirements, dispute resolution and applicable legal, accounting or security obligations. Records are then deleted, destroyed or de-identified using methods appropriate to their sensitivity.
Safeguards
We use reasonable administrative, physical and technical safeguards appropriate to the sensitivity of the information. No internet transmission or storage system can be guaranteed completely secure, so please avoid sending unnecessary sensitive information by ordinary email.
Access, correction and complaints
Depending on the circumstances and applicable law, you may ask to access personal information we hold about you, request a correction, or raise a concern about our practices. We may need to verify your identity and may be unable to provide information where a legal exception applies. If a concern is not resolved with us, you may contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada, as applicable.
Minors and the games salon
The website is intended for general resort information and is not directed to children for the collection of personal information. The games salon is restricted to guests aged 18 or older, and valid government-issued photo identification may be required.
Policy updates
We may revise this policy as our services, website or legal obligations change. The updated version will be posted on this page with a new “Last updated” date. Material changes may also be highlighted through the site or an appropriate guest communication.
Contact us
For a privacy question, access or correction request, contact Ttnavi Guest Services at hello@ttnavi.com or +1 (403) 555-0176. Mail or in-person correspondence: Ttnavi Mountain Resort & Casino, 17 Kestrel Summit Way, Canmore, AB T1W 3L7, Canada.